Experience

Executive Lead, Office of Community Care Relations

• Leads and collaborates daily with senior stakeholders and management to focus on proactive problem solving through the use of analytical framework across various departments of the healthcare facility. 

• Develops problem solving actions in a constantly evolving high stakes environment while staying within federal and state regulations.

• Sets high standards of patient care and evolving practice solutions in a constantly changing high-stakes environment.

• Works independently to lead and organize multiple organizational projects while simultaneously working to mentor and encourage developing talent.

• Successfully led and collaborated with Emergency Department unit managers to address and create a program to decrease Emergency Department admission delays resulting in an 80% decrease in these delays.

• Successfully implemented a program for a training initiative in the use of CNA assisted bedside blood glucose monitoring increasing CNA competencies by 15%.

Lead Patient/ Customer Program Manager

• Partnered with cross functional peers in an Acute Care setting to deliver high quality patient care through constant practice improvement changes.

• Created problem solving deliverables and enhanced day-to-day operations through the practice of assessing problems and collaborating with stakeholders to streamline effective solutions.

• Integrated compliance and risk operations in an Acute Care setting to decrease adverse events and increase successful patient care in a highly agile environment. 

• Implemented practice change project that resulted decreased staff exposure to COVID19 by 34.4% while still giving these patients the highest level of care and decreased PPE use by 21.9%.

Lead Patient/ Customer Program Manager

• Managed patient and customer care in a constantly changing environment while in compliance with state and federal practice regulations.

• Mentored developing talent and university students through collaboration with managers and university instructors resulting in a 64% hire return of these students’ post-graduation.

Senior Sales Executive

• Led strategic initiatives supported by assigned account team consisting of Sales Development Representative, Account Development Representative and Solutions Consultants to drive growth in assigned territory

• Exceeded monthly quotas for multiple high functioning creatively excellent brands across multiple niches including fashion, luxury fashion, and food/beverage industries.

• Provided client services, execution services, account management, and relationship management coverage for clients.

• Independently sourced and closed high profile clients.

• Effectively communicated complex information into an easily digestible form.